How to Update Card Details for Failed Payments

Updating your card details can resolve issues related to failed payments. Here’s how you can update your card information on LoadFocus.

Why Update Your Card Details?

If your payment has been declined, it could be due to various reasons such as expired card details, incorrect information, or your bank’s automated systems flagging the transaction. Updating your card details ensures that your payments can be processed successfully.

Steps to Update Your Card Details

  1. Access Your Billing Information:
  1. Initiate Card Update:
  • Click on the "Update card details" button.
  • Alternatively, you can directly visit Update Card Details.
  1. Enter New Card Information:
  • Provide your new card details including the card number, expiration date, CVC, and billing address.
  • Double-check to ensure all the information is accurate.
  1. Save the New Card Details:
  • Once you have filled in the new card information, click "Save" to update your card details.

Troubleshooting Tips

If your card is still being declined after updating the details, consider the following solutions:

  • Try a Different Card:
    • Some cards, like American Express, have stricter security checks. Using a different card might resolve the issue.
  • Verify Information:
    • Ensure that all details (Name, Card Number, Expiration Date, CVC, Address) are correct and up-to-date.
  • Contact Support:
    • If problems persist, contact us using the support widget at the bottom right of the screen.

Additional Information

If you need more help understanding why your payment was declined, you can contact Stripe, our billing provider, for further details. Please refer to this FAQ on Declined Charges from Stripe.

Need Further Assistance?

If you need further assistance or continue to face issues, feel free to reach out through the support widget available on our website or contact our customer support team directly.

By keeping your card details up to date, you can avoid interruptions in service and ensure your payments are processed smoothly.