Pricing FAQs
Below is a list of frequently asked questions about pricing and plans on the LoadFocus platform. Full list of plans and features breakdown can be found on the Pricing page. The limits of every plan, product by product, are listed in Plans and limits.
Is there a Free Account?
Section titled “Is there a Free Account?”Yes, but using the Free account, some features are limited, i.e. the total number of virtual users or duration of tests, see full list on the Pricing page
Is LoadFocus a paid tool or open source?
Section titled “Is LoadFocus a paid tool or open source?”LoadFocus has a free plan that you can use to play with our services and understand how LoadFocus can help you and your team to test your website, service or API. LoadFocus is not open source.
Is there a minimum contract term?
Section titled “Is there a minimum contract term?”There is no minimum contract term. Our paid plans are billed month-to-month, or year-to-year. Upgrade, cancel, and upgrade again later if you want.
What happens when you cancel the paid plan subscription?
Section titled “What happens when you cancel the paid plan subscription?”When you downgrade to the Free plan or cancel your paid subscription, the paid features stop right away, even if part of the paid period is left, and you won't be charged again.
When am I billed?
Section titled “When am I billed?”If you are on the month to month paid plan, we will bill each month on your sign up or upgrade day to the paid plan. If you are on the Yearly paid plan, we will bill each year on your sign up or upgrade day to the Yearly paid plan.
What happens if I reach the test runs limits of my plan?
Section titled “What happens if I reach the test runs limits of my plan?”If you reach the limits of your plan, you will need to upgrade to a higher plan to unlock more.
What are the limits on the Free plan?
Section titled “What are the limits on the Free plan?”The Free plan allows 3 load test runs in any 24 hours, counted across cloud, JMeter and k6 tests, and 10 runs a year for each test type (cloud, JMeter and k6 count separately). All Free accounts together also get 3 tests a day and 10 a year per website, once another account has tested the same website. A website only your account tests is never refused, and public test services do not count. Details: Limits on the Free plan.
Do you offer refunds or partial refunds?
Section titled “Do you offer refunds or partial refunds?”If you experience issues with our cloud testing platform that make it unusable for you, let us know, and we'll do our best to help. For more details, please check the terms and conditions.
How to find invoices
Section titled “How to find invoices”All invoices can be viewed and downloaded from your account page, under Billing & Usage, in the Invoices tab.
