Why has my card payment been declined?

Declined card payments can happen for a variety of reasons. When we submit a charge to your customer’s bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information like the expiration date and CVC.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and your customer previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.


  • Try with a different card, American Express is more strict about security checks
  • Make sure all details are correct: Name, Card Number, Expiration Data, CVC, Address
  • Try to create a new account or contact us using the right bottom support widget available.

Contact Details

If continue to have problems using your credit card, we recommend contacting Stripe, our billing provider, for more info. While have no control over your card being declined, we can point you in the right direction to find out why it happened.

Please review this FAQ Declined Charges from Stripe to understand better why your card has been declined,

If you continue having trouble try using an alternate card.