Testing for public sector websites
Available to everyone, not just to most.

A public service has no alternative provider. If the site is slow or down, the citizen cannot go elsewhere, they simply cannot do the thing. LoadFocus checks that it stays reachable and usable.


Deadlines create the traffic

Public services do not have steady demand, they have deadlines. A filing date, a benefit window, an application closing, and traffic concentrates into a few hours after months of quiet. That is exactly when the service cannot afford to fail, and exactly when it is least prepared.


Preparing for the deadline

Test at deadline concurrency

Size the test on the peak the deadline creates, not the daily average. The average is irrelevant on the day that matters.

Measure the slow connection

Speed results reflect the device and network being tested. Public services reach people on older phones and poor connections, so test what they get rather than what a fast laptop gets.

Monitor availability continuously

Scheduled uptime checks with a public status page mean an interruption is detected and communicated instead of discovered.


Where to go next


Public sector testing: FAQ

How do we prepare for a filing deadline?

Load test at the peak concurrency the deadline produces, well ahead of the date, so any capacity work has time to happen.

Why does slow-connection performance matter so much here?

Because the service has to work for everyone, and a page that is only usable on a fast connection excludes exactly the people most likely to need help.

Can we publish service status?

Yes. A status page shows live status and 90-day uptime and can run on your own domain.

Can we test a restricted environment?

Yes. Test addresses are published so they can be allowlisted on a closed staging environment.

Learn more. Read on our blog.

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